Troubleshooting common issues

Most issues resolve themselves thanks to automatic retries and background watchdogs — but here's the playbook when something looks off.

My video is stuck on "Assembling"

1. Check the typical times in Rendering & assembly — an hour-long video legitimately takes 20–30 minutes, and multi-hour videos take longer.
2. Refresh the project page — status updates arrive live, but a stale tab can miss them.
3. A server-side watchdog re-checks stuck renders every few minutes and completes them automatically in the vast majority of cases.
4. Still stuck after several hours? Email support@everymoodstudio.com with the project link.

A melody / image / loop failed to generate

Individual generations occasionally fail upstream. Hit Regenerate on the failed item — retries are free. Generation requests also back off and retry automatically.

Thumbnails or previews look broken

Media links are secure and time-limited; the app refreshes them automatically when you open a project. If something still looks broken, a hard refresh (Cmd/Ctrl+Shift+R) fetches fresh links.

Download won't start

Try again (links auto-refresh), then try opening the video in a new tab and saving from there. Very long videos are multi-gigabyte files — give them a stable connection.

Credits look wrong

• Remember the spend order: trial → subscription → extra (see How credits work).
• Subscription credits reset each billing month and unused ones don't roll over.
• If a charge still doesn't add up, contact support — every transaction is logged and we can walk through yours.

I can't sign in

• Use the password reset link on the sign-in page.
• Unverified email? Use the resend-verification banner on the sign-in screen.