Troubleshooting common issues

Most issues resolve themselves thanks to automatic retries and background watchdogs — but here's the playbook when something looks off.

My video is stuck on "Assembling"

1. Check the typical times in Rendering & assembly — an hour-long video takes about 20 minutes and a 10-hour one about 1 h 40 min, a bit longer under heavy load.
2. Refresh the project page — status updates arrive live, but a stale tab can miss them.
3. A server-side watchdog re-checks stuck renders every few minutes and completes them automatically in the vast majority of cases.
4. Still stuck after several hours? Email support@everymoodstudio.com with the project link.

A track is stuck on "Generating"

Press Cancel on the track, then Retry. If the track has been stuck for more than about 5 minutes, Retry starts a new generation; if you cancel sooner, Retry resumes the job that was already running. Failed generations don't use your regenerations.

A melody / image / loop failed to generate

Individual generations occasionally fail upstream. Hit Regenerate on the failed item — retries are free, and failed generations don't use your regenerations. Generation requests also back off and retry automatically.

My long Lite or Sound video freezes or goes silent

Lite and Sound videos longer than 30 minutes rendered before September 28, 2026 could freeze the picture for about 2.5 minutes every 30 minutes and end with a few minutes of silent picture; Sound videos could also have a ~2.5-second silence every 30 minutes. This is fixed. Render the video again from the Export step (Made changes? Regenerate video) — no credits are spent.

A Music render fails on every retry

Before September 28, 2026, a rare pause length between tracks made some Music renders fail with an error on every retry. This is fixed: press Retry Assembly on the Export step.

A banner says the project was changed in another tab

If a project is open in two tabs, the studio saves only what changed and shows a banner instead of overwriting the other tab's work. Press Reload to continue with the latest version.

Thumbnails or previews look broken

Media links are secure and time-limited; the app refreshes them automatically when you open a project. If something still looks broken, a hard refresh (Cmd/Ctrl+Shift+R) fetches fresh links.

Download won't start

Try again (links auto-refresh), then try opening the video in a new tab and saving from there. Very long videos are multi-gigabyte files — give them a stable connection. Just want to watch it? The video plays right on the Export step and on the project page, no download needed.

Credits look wrong

• Remember the spend order: trial → subscription → extra (see How credits work).
• Subscription credits reset each billing month and unused ones don't roll over. If you cancel, they stay usable until the end of the period you paid for.
• If a charge still doesn't add up, contact support — every transaction is logged and we can walk through yours.

I can't sign in

• Use the password reset link on the sign-in page.
• Unverified email? Use the resend-verification banner on the sign-in screen.